Wednesday, September 30, 2009

Zappos is the bomb dot com

If you're a long-time reader of my blog, you've heard about my experiences with both J Crew and Nine West. Both experiences left me relatively satisfied despite the fact that I ended up with an orphaned bikini top from J Crew and a empty offer of a discount on a future order from Nine West. However, no customer service experience in online shopping has left me more satisfied that my experience with today.

Last Friday, I ordered a pair of boots from Zappos that I had been looking at for a while. I'm the sort of shopper that checks provided tracking numbers on at least a daily basis. I just like following the progress of my package, it's fun to me! So, today when my tracking number hadn't received any updates since it left Illinois early Monday morning, I was a little bummed out.

So naturally I turned to Twitter.
It was merely just a random thought of mine. I put it out there without any hopes or expectations of a response from anyone. It wasn't a complaint - my boots weren't late arriving. I was just curious to know where my boots were.

Oh.. and maybe I'm a little bit impatient. ;)

Well five minutes later, my TweetDeck alerts me to an @reply.
I DMed my order number and thanked them for looking into the matter.

A little while later I had an answer.
Wow. Seriously. I never expected they would call UPS for me.

And as if that wasn't enough...

I'm just blown away with the quick and kind service Zappos offers up to their customers. My matter wasn't even a big deal, but they treated me like it was and I couldn't appreciate it more. I can't say enough good things about Zappos and their amazing customer service. You can count on me to be a Zappos customer for life!

On a similar note, how cool is the Zappos map aka Mappos? I am fascinated!

No comments: