Last Friday, I ordered a pair of boots from Zappos that I had been looking at for a while. I'm the sort of shopper that checks provided tracking numbers on at least a daily basis. I just like following the progress of my package, it's fun to me! So, today when my tracking number hadn't received any updates since it left Illinois early Monday morning, I was a little bummed out.
So naturally I turned to Twitter.
![Photobucket](http://i2.photobucket.com/albums/y15/Triplyksis/1.png)
It was merely just a random thought of mine. I put it out there without any hopes or expectations of a response from anyone. It wasn't a complaint - my boots weren't late arriving. I was just curious to know where my boots were.
Oh.. and maybe I'm a little bit impatient. ;)
Well five minutes later, my TweetDeck alerts me to an @reply.
![Photobucket](http://i2.photobucket.com/albums/y15/Triplyksis/2.png)
I DMed my order number and thanked them for looking into the matter.
A little while later I had an answer.
![Photobucket](http://i2.photobucket.com/albums/y15/Triplyksis/4.png)
Wow. Seriously. I never expected they would call UPS for me.
And as if that wasn't enough...
![Photobucket](http://i2.photobucket.com/albums/y15/Triplyksis/5.png)
I'm just blown away with the quick and kind service Zappos offers up to their customers. My matter wasn't even a big deal, but they treated me like it was and I couldn't appreciate it more. I can't say enough good things about Zappos and their amazing customer service. You can count on me to be a Zappos customer for life!
On a similar note, how cool is the Zappos map aka Mappos? I am fascinated!
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